Settings

Configure how feedback is collected, categorized, and shared.

Configure the categories customers can select.

Choose between 5-star, 10-point, or emoji-based scales.

Adjust NPS thresholds and reminder cadence.

Manage the issue taxonomy for triage and routing.

Control email, in-app, and webhook alerts.

Default formats and scheduled export destinations.

Role-based access for admins, analysts, and viewers.

Colors, logo, and voice for public-facing forms.