Executive Overview
Real-time performance metrics and customer sentiment across all channels.
+1,420 vs last month
Since midnight
Above target 4.5
Benchmark: 68
Avg reply 14m
14% of total
Customer Satisfaction Score
Breakdown across the customer journey
Feedback Timeline
Current period vs previous
Sentiment Analysis
AI-detected across all feedback
Overall Rating Distribution
12,842 total responses
Net Promoter Score
Monthly trend
AI Action Center
4 urgentPackaging
"Checkout failed twice at payment step. Had to restart the entire flow."
Shipping
"Checkout failed twice at payment step. Had to restart the entire flow."
Real-time Feedback
Live stream from all channels
"Checkout failed twice at payment step. Had to restart the entire flow."
"Best onboarding I've experienced from any enterprise SaaS this year."
"Customer success reached out proactively — felt genuinely taken care of."
"The support team was incredibly responsive. Issue resolved within minutes."
"The support team was incredibly responsive. Issue resolved within minutes."
"Product does what it says. Nothing exceptional, nothing broken."
AI Insights
Auto-generated from this period
Customer satisfaction increased by 8% this month, led by service ratings.
Shipping complaints are up 12% — consider auditing logistics partners.
Mobile checkout scored 0.4 lower than desktop; UI optimization recommended.
Vantage Core Suite is at 96% satisfaction — prime for a feature campaign.
Customers frequently mention 'fast customer service' as a top strength.
Negative reviews are concentrated in the delivery category (37% of total).
Issue Frequency
Top categories this period
Trending Topics
Most-mentioned keywords
Journey Satisfaction
Score by touchpoint